Customer Service

Return and Refund Policy

Last updated: (6/3/2021) You must call us for a Return Merchandise Authorization number before returning unused iD Additives products. All returns must be made within 30 days from the invoice date of the original purchase. The customer must pay for shipping for the returned product. We will issue an iD Additives credit memo once the product is returned and inspected. If the product has been opened or used, no refund will be issued. Shipping charges for the original order are non-refundable. The iD Eco-Pro 360 Cart and XL Cart must be returned within 30 days of ship date. Returned products must be crated appropriately for truck transportation to protect against freight damage or depreciation. It is recommended to use the same pallet the cart was shipped on, as it is designed specifically to protect the casters from fork damage. Return freight costs are the responsibility of the customer. We will issue an iD Additives credit memo once the product is returned and inspected for damage. The customer is responsible for any damage. Shipping charges for the original order are non-refundable.

Warranties & Responsibility for Products

Last updated: (6/3/2021) If a Return Merchandise Authorization number is issued for a product purchased from our online store, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for the shipment of repaired or replaced products to the customer and the customer will be responsible for the return shipment of the product to us.

Fulfillment/ Shipping Policy

Last updated: (6/3/2021) Once an order is placed on our online store, we confirm price and ship date via email by the end of the next business day. Orders normally ship out within 7 business days after the order has been placed. Customers will be notified via email when the order has shipped and with tracking. We will also email if there are any changes or delays to your order.

Contact Us

If you have any questions or concerns about these policies, please call (708) 588-0081, contact us using the form on our website, or email orders@idadditives.com.